Frequently Asked Questions
Shipping
When can you expect to receive your orders?
#WebsiteStore
Standard Shipping : 2 to 7 working days
Express Shipping : 1 to 2 working days
Self-Collection : 2 to 4 working days
#LazadaStore / #ShopeeStore / #Qoo10Store
2 - 4 working days (dependent on logistics partner)
NinjaVan - Lazada Logistics Partner
J&T Express - Shopee Logistics Partner
Qxpress - Qoo10 Logistics Partner
#GrabStore / #PandaStore
15 - 50 minutes (dependent on delivery partner)
Do we provide Express Shipping?
Our Express Shipping rates, applicable for #WebsiteStore only, starts from $15.00 depending on weight of order, and leads at 1-2 working days. (Example: Order on Monday, expect to receive on Tuesday or Wednesday)
Orders weighing below 1kg : $15.00
Orders weighing 1kg to 3kg : $16.00
Orders weighing above 3kg : $22.00
*Free Shipping not applicable for Express Shipping Option.
What are our Shipping Rates?
Our Shipping Rates varies for different stores, due to respective platform's policy.
#WebsiteStore
Orders weighing below 1kg : $5.00
Orders weighing 1kg to 3kg : $6.00
Orders weighing above 3kg : $12.00
Free Shipping : For orders above $155.00
#LazadaStore
Orders weighing below 5kg : $1.49
Orders weighing 5kg to 10kg : $3.95
Orders weighing 10kg to 20kg : $6.09
#ShopeeStore
Orders at any weight : $1.49
#Qoo10Store
Orders weighing below 5kg : $3.99
Orders weighing 5kg to 10kg : $6.49
Orders weighing 10kg to 15kg : $8.99
Can you self-collect your order?
Yes, we provide self-collection option at any order amount, 2 to 4 working days from date of order.
Collection Address will be at our Fulfilment Facility, Northpoint Bizhub 2 Yishun Industrial Street 1 #07-09 Singapore 768160
*Customers are required to book a slot for self-colelction here via our #WebsiteStore.
Will you expect delay in receiving your order?
Shipping may be delayed due to the nature of logistics traffic. Of which Buyer will be notified immediately and not subjected to compensation from The Old Skool SG.
Return & Refund
What do you do if your order is damaged upon receipt?
Do reach out to us and our team will consider an exchange or refund depending on the circumstance.
Can you request for refund?
Buyers may opt for either item return or monetary refund. Refund will only be made after comprehensive investigation by The Old Skool SG and damaged item(s) to be returned to us.
Returns must be made 14 days within receipt of orders where return shipping to be paid by buyer.
Where will the refund be made to?
Refund will be paid back to initial mode of payment.
Payment & Cancellation
What are the modes of payment to order?
We accept the following payments;
Do we accept other modes of payment?
For payments like e-invoice, credit term, or any other modes that are not listed, please inquire in via email at hello@theoldskoolsg.com
Can you cancel after making payment?
Write in to us at hello@theoldskoolsg.com or click reply on your Order Confirmation, and we'll advice you accordingly via email correspondence.
Sales Support
Where and when do we handle our Sales Support?
Our Sales Support Associates handles all digital queries and escalations on all of our platforms and stores.
Our Working Hours are on Weekdays between 10am and 7pm only. An auto-reply with FAQ are activated after working hours on most of our platforms.
How do you file a complaint?
Customers may file a complaint to hello@theoldskoolsg.com should our associates have exploited this Sales Support Policy.
What is our Sales Support policy?
Our associates aim to answer all your queries and handle all your matters timely and accurately. We appreciate that they are reciprocated the same amount of respect.
Queries or escalations that jeopardise the integrity and morality of the chat can result to termination of query and cancellation of existing/future orders.
Ordering
What are our Operational Hours?
Sales Support & Operations
Monday to Friday, 10am to 7pm (excluding public holidays, and eve)
#LazadaStore #ShopeeStore #Qoo10Store
24 hours every day (except for scheduled maintenance)
#GrabStore #PandaStore
Monday to Thursday, 10am to 10pm
Friday to Saturday, 10am to 12am
Sunday, 10am to 7pm
What are the expiry date for our products?
All our products varies in expiration. However, we ensure that all our products before shipping/delivery has an expiration of at least 3 months from date of order.
Why is there a difference in prices?
We provide 2 type of prices for certain products; Wholesale & Retail.
Wholesale price sells at higher quantity with more savings as compare to Retail with lesser quantity.
How do you get in touch with us?
You can reach out to us via any of the following;
General / Product / Order Enquiry
hello@theoldskoolsg.com / whatsapp +65 9015 9069
Partnerships / Business / Media
business@theoldskoolsg.com
Is there a minimum order?
No minimum amount required for general orders.
Minimum order amount may or may not be applicable for promotional items.
Are all our products available?
All our products are subjected to availability upon ordering.